Frequently Asked Questions
Consultation requests, genetic testing, reports, privacy and what a consultation can — and cannot — do.
What is genetic counselling?
Genetic counselling helps individuals and families understand genetic conditions, inheritance, family history and the implications of genetic information. Scope depends on the clinical question and available service.
Who may benefit from a genetics consultation?
People with questions about family history, an existing genetic test result or a potential hereditary risk may benefit from professional guidance. Suitability depends on individual circumstances.
Can I book online?
Online booking is not active yet. Use the consultation request form; a request is confirmed only when the team contacts you and confirms an appointment.
Can I have an online consultation?
Remote consultations may be offered only if the doctor has confirmed that this format is available and appropriate for the service.
Can you interpret an existing genetic report?
This may be possible where genetic test interpretation is a confirmed service. Report type, clinical context and limitations must be considered.
Should I have a genetic test before booking?
Not necessarily. The need for testing depends on the reason for seeking advice. Do not arrange an unnecessary test solely because you are considering a consultation.
Can a genetic test predict every future condition?
No. Tests differ in what they detect and what results mean. Some findings indicate likelihood, while others may have uncertain significance.
What should I prepare?
Follow appointment instructions. If relevant and requested, prepare existing reports, medical information and family history. Do not send sensitive documents through an unsecured form.
Is genetic information confidential?
Personal and genetic information must be handled under applicable privacy and data-protection requirements. Review the privacy policy and relevant booking provider terms.
Does a consultation guarantee a diagnosis?
No. A consultation may clarify questions and next steps, but diagnosis may require additional assessment, testing or referral.
Do you provide laboratory testing?
Testing availability is confirmed separately. This website will state whether testing is performed directly, arranged through an authorised partner or not offered.
How do I cancel or reschedule?
Use the process provided by the booking platform and follow the policy displayed when booking.
What if I cannot find a suitable appointment?
Use the consultation request form. A request is not a confirmed booking.
Is this website a substitute for medical care?
No. Website content is general information and does not replace individual medical assessment. Seek appropriate urgent care for urgent or worsening symptoms.
Still have a question?
If your question is not answered here, send a consultation request or a general enquiry and the team will get back to you.
A request is not a confirmed appointment. Appointments are subject to availability and confirmation.